Garage Door Repair in The Bryan-College Station & Huntsville Areas, Including Austin, Grimes, Washington & Surrounding Counties

Stephanie Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was disappointed with my experience with Precision Door. Before the technician arrived, I was very clear about the situation. A snake had become tangled in the garage door cable, causing it to come off. The door had been functioning properly prior to that and had recently passed a home inspection. I specifically stated that I was looking for a repair and did not want to be sold unnecessary parts or upgrades. Instead, I paid nearly $200 only to sit through what felt like an extended sales presentation for additional parts and repairs. Despite my repeated explanation of the issue, I never felt the focus was on fixing the actual problem. When I declined the recommended work, no repair was completed. I ultimately hired another company that fixed the issue, and the repair cost less than the service call and upselling session I received here. What bothered me most was not that additional recommendations were offered, but that I had clearly communicated my expectations upfront. Had the technician simply explained the repair options and addressed the problem I called about, I likely would have felt very differently. Instead, it felt like a waste of both my time and money.

Sandra Resendez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Extremely disappointed with Percision Garage Door and technician Frank Perez. He provided an estimate of nearly $4,000 to replace my entire garage door for what turned out to be minor cosmetic damage. Frank claimed that the original manufacturer was out of business and that replacement panels were unavailable. He also stated that the garage door motor was burned out and needed replacement. Estimate given for motor and complete door replacement given. Fortunately, I decided to get a second opinion. I contacted the door manufacturer directly and learned that the company is still in business. They sent a technician who inspected the door, repaired two broken brackets, ordered a new sensor board for the motor, and restored the entire system to working condition for just $208. As a single female homeowner, I feel that I was taken advantage of and pressured into an unnecessary and extremely expensive repair. The difference between a $4,000 estimate and a $208 repair is unacceptable. Based on my experience, I would not recommend this company. If option to give zero stars that's rating I would give this company.